This agreement, between Stepfamily Services, L3C, iishana Artra (Coach), and the Client will begin upon payment and will continue for a period of 120 days ending by 5:00 P.M. MDT on the 120th day.

 

Fees

Upon completing the Stepmom Academy Coaching program, additional coaching appointments can be scheduled in sets of two 60-minute coaching sessions as needed at the rate that is current at that time, and would continue this contract, or upon completing the Stepmom Academy Coaching package, you could repeat the Stepmom Academy Coaching package.

 

Cancellations

If you need to cancel an appointment within this contract term, please provide at least 24-hour notice or unfortunately, the rescheduled appointment would be an additional $50 each for the first 3 such late cancellations, then $100 for subsequent late cancellations.

 

Commencement of Services

The total fee will be paid in full 24 hours before the first meeting by paying online via the website iishana.com. If the payment is not made or the terms and conditions are not agreed to, the booking will be cancelled by the Coach. 

 

End of Services

This coaching program will end 120 (4 months) after your first session. Your 8 hours of sessions will need to be completed before day 121. 

 

Services

Services include the Coach’s preparation, meeting time, session summary, providing resources between sessions, access to the coaching portal and goals dashboard, assessments, worksheets, and one text exchange per week during MDT business hours. 

 

You understand that stepfamily dynamics are inherently complex and challenging and that stepfamily coaching can help you work to improve your experience in three areas: A) Communicating effectively, B) Applying a realistic family management approach within the context of what you can control, and C) Using self-care skills. 

 

We do not provide couples coaching or counseling. Upon the Coach’s discretion, one coaching session may include the partner. This would not be a coaching session for the Client’s Partner, or a mediation or facilitate conversation between the Client and the Partner. This session would be psychoeducational and an opportunity for the Partner and Client to ask questions. 

 

You understand that this is not counseling. While counseling focuses on processing current emotions, or resolving emotional trauma and pain carried through from the past, coaching is focused on applying strengths, new skills, and new understanding about the past, present, and future to the present and future. 

 

You understand that working with a stepfamily trained counselor alongside Stepmom Academy Coaching can maximize your healing and transformation. 

 

Meetings shall be conducted by phone unless otherwise arranged. You will use the coaching portal and the goals dashboard to access and share notes and resources. We may ask your permission to include another stepfamily professional in a meeting who would be bound by the terms of this contract.

 

Your coaching will address specific stepfamily topics defined by the Stepmom Academy Coaching Package, with a focus on one to two goals for self-empowerment wherein you shall be encouraged to take action you decide to take that positively impacts your future. Your Coach will keep you informed about how much of the topics you are likely to cover given how you are choosing to use your time during and between our meetings. 

 

We understand the importance of having someone to talk to about your stepfamily experience, and we are honoured to be present for you whatever you choose to discuss.

 

We will do all we can to ensure you have the opportunity to address at least one stepfamily routine, hotspot, expectation, or role within this contract term. 

 

We do strongly encourage you to focus on the areas within the current coaching package as Stepmom Academy Coaching is designed to be most effective when skills and understanding are built in a certain order. 

 

Coaching Style

Effective stepfamily coaching is practical, educational, and supportive. While there are certain topics planned in advance for each meeting, the reality is that a meeting may take a different path. In any case, your Coach will provide opportunities for you to make immediate changes in your experience of your stepfamily and to learn about stepfamily dynamics. Your Coach will also guide you in clarifying your goals, strengths and values, and in brainstorming, and creating plans of action. Your Coach will ask you clarifying questions, and make empowering suggestions for action. It is always your choice what actions to take.

 

You agree that your Coach can make polite interruptions as necessary to support a respectful, resourceful, and transformative coaching experience.

 

Throughout the working relationship, the Coach, will engage you in direct and personal conversations. You understand that successful coaching requires a collaborative approach between coach and client. Your Coach plays the role of a facilitator of change, but it is your responsibility to bring about the change. 

 

Part of your Coach’s responsibility is to help you see your stepfamily and yourself in it in a new way. It is important that you be willing to experiment with fresh approaches and try new beliefs during and between our meetings. Your Coach will encourage you to create a truly inspiring vision for your own growth beyond where you are today within your life inside and outside of your stepfamily. You are the best judge of what is right for you. Nevertheless, the more you are willing to grow, the greater will be the benefits from coaching.

 

The coaching approach we use is greatly empowered by your completion of about 1 hour of homework between each meeting. You agree to make it a priority to complete homework and to contact your Coach via phone, text, or email with any questions to aid you in completing the homework.

 

Mental Health 

Stepfamily stress can aggravate pre-existing challenges. You agree to disclose details of your past or present psychological or psychiatric treatment, so that your Coach may better address your experience in your stepfamily. 

 

Coaching and counselling are not the same, as described above, and as such, there needs to be a clear distinction between the two in your mind as we work together. There may be times when your Coach states that an issue could be better suited to counselling and redirect the meeting to a coaching focus. 

 

Although your Coach has had training in psychotherapeutic modalities, your Coach does not engage in therapy with coaching clients. In entering into the coaching relationship and signing this agreement, you are agreeing that if any mental health difficulties arise during the course of the coaching relationship, you will notify your Coach immediately so that they can discuss with you an appropriate referral.

 

Privacy

You can, at any point in the coaching meeting, declare your preference not to discuss a specific issue, by simply stating that you would rather not discuss this issue. your Coach will agree to respect this boundary and will not attempt to forward the conversation further along those lines. If this issue seems important to the progress of your stepfamily adjustment, your Coach will mention it in the confidential written recommendations so that you can refer to it later as desired. 

 

Confidentiality

I, iishana Artra, a Stepfamily Foundations Coach, will work within the professional ethics and guidelines as designated by the International Coaching Federation (see www.coachfederation.org). Copies of the ethical guidelines are available on the website.  

 

All information about the coach / client relationship will remain strictly confidential except in very rare circumstances where decreed by law; i.e. where the court might issue a subpoena for the file or information.

 

If you wish for me as your coach to speak to someone outside our interactions, then you need to give me written permission (original letter, fax or email) to do so.  Exceptions to confidentiality of course relate to circumstances such as intent to seriously harm someone, child abuse etc. Otherwise, all your information is confidential. My hourly fee for such communications is $150. 

 

It is also important to note that in some situations, it is important to be aware of the use of technology in that for some clients, there is a risk in using certain media such as the Internet, mobile phones and cordless phones. If you use these to communicate with me, then I will assume that it is appropriate and safe to continue to do so in my interactions with you.

Cancellation & Refunds

Your purchase of coaching packages or sessions indicates your commitment to participate in the process and follow through to its conclusion. However, we also understand that unexpected events can happen. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis, at the discretion of iishana Artra. We ask the Client to be committed and faithful, and we commit to offering grace when needed. 

 

This policy shall apply to all services available on the website: https://iishana.com. 

 

The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to [email protected]. The Client must clearly state their decision to cancel, the reason for said cancellation, and their preferred method of reimbursement.

 

Reimbursement for refunds will be provided by the best available method, based on the Client’s situation and at the discretion of iishana Artra. A 5% transaction fee of the refund amount will apply and be subtracted from all refunds. 

 

If the Client cancels after beginning sessions and/or receiving services with iishana Artra, they may only request a refund for the amount pertaining to remaining sessions or hours not yet logged. The Client will not have the right to cancel or request a refund after the services have been fully performed (after all sessions or services have been completed).  The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to [email protected]. The Client must clearly state their decision to cancel, the reason for said cancellation, and their preferred method of reimbursement.

 

We reserve the right to modify or terminate services and the Client-Company relationship at any time for reasons such as, but not limited to, dangerous or criminal behaviour on the part of the Client, inappropriate or offensive behaviour from the Client, or irresponsible or disrespectful behavior from the Client. iishana Artra will notify the Client with the reason for termination or modification and notice that it is effective immediately on the day that we contact the Client about modification or termination. In such situations, at the discretion of iishana Artra, a refund may or may not be issued for any remaining sessions or services that were paid for but not completed.

You are highly motivated to improve your stepfamily situation starting with your own responses to situations and understand that successful stepfamilies rely on strong teamwork by stepcouples.  

 

We believe that each of our clients is a unique, creative and responsible person who is in charge of moving their own life forward. We are here to reflect that capacity. We very much look forward to working with you.